Support Options

Learn about Statsig’s support channels and compare support plans like Premium Support.

Statsig uses automated tooling in the Slack Connect channel to triage and prioritize inbound support messages. All support at Statsig is done by actual, full-time engineers.

While Statsig maintains a monitored support email, we strongly encourage Slack as the primary channel for support and communication to ensure the fastest response times.

Our preferred methods of raising a support request:

1. Slack message via your dedicated slack channel or Statsig Community support
2. Email via [e-mail]

Community vs Standard vs Premium support

Feature	Community	Standard	Premium
Access to Statsig University certifications and webinar training sessions	Yes	Yes	Yes
Access to Statsig’s global Slack community for best practices and peer insights	Yes	Yes	Yes
Basic assistance during Statsig business hours	Yes	Yes	Yes
Customer member access to Private Slack channel with Statsig engineers1	No	Limited	Up to 4 members
Critical/High Priority support with 4 hour response time during Statsig business hours2	No	No	Yes
24 hour response time for all other inquiries during Statsig business hours	No	No	Yes
Dedicated Account Manager to support ongoing needs	No	Yes	Yes
Check-ins with the Statsig team experts to align on goals and progress	No	As needed	Quarterly
Data science consultations for advisory and experiment reviews	No	No	Up to 4
Early access invitation to events hosted by Statsig and partners	No	No	Yes

^{[1] Standard or Premium support is only available for Enterprise plans
[2] Statsig standard business hours of 8am-5pm PT}

Learning resources

• Statsig University: A comprehensive collection of onboarding and training content, including a video Resource Library and a schedule of user training Webinars.
• Statsig Status Page: Monitor Statsig’s operational status and configure Slack alerts to be notified of updates.
• Community: Join our Slack Community to connect with other users and get help from the Statsig team.
• Blog: Stay updated with the latest developments in product experimentation and feature management on our Blog.
• Use Cases: Discover Customer Stories to learn why customers love Statsig and how they use it to power their product development.