> ## Documentation Index
> Fetch the complete documentation index at: https://statsig-4b2ff144-mintlify-add-local-eval-country-note-96362.mintlify.site/llms.txt
> Use this file to discover all available pages before exploring further.

# Support Options

> Learn about Statsig's support channels and compare support plans like Premium Support.

Statsig uses automated tooling in the Slack Connect channel to triage and prioritize inbound support messages. All support at Statsig is done by actual, full-time engineers.

While Statsig maintains a monitored support email, we strongly encourage Slack as the primary channel for support and communication to ensure the fastest response times.

Our preferred methods of raising a support request:

1. Slack message via your dedicated slack channel or Statsig Community support
2. Email via [support@statsig.com](mailto:support@statsig.com)

## Community vs Standard vs Premium support

| Feature                                                                                                                                                                    | Community | Standard  | Premium         |
| -------------------------------------------------------------------------------------------------------------------------------------------------------------------------- | --------- | --------- | --------------- |
| Access to Statsig University [certifications](https://learn.statsig.com/certifications) and [webinar](https://learn.statsig.com/pages/upcoming-webinars) training sessions | Yes       | Yes       | Yes             |
| Access to Statsig's global [Slack community](https://statsig.com/slack) for best practices and peer insights                                                               | Yes       | Yes       | Yes             |
| Basic assistance during Statsig business hours                                                                                                                             | Yes       | Yes       | Yes             |
| Customer member access to Private Slack channel with Statsig engineers<sup>[1](#note-1)</sup>                                                                              | No        | Limited   | Up to 4 members |
| Critical/High Priority support with 4 hour response time during Statsig business hours<sup>[2](#note-2)</sup>                                                              | No        | No        | Yes             |
| 24 hour response time for all other inquiries during Statsig business hours                                                                                                | No        | No        | Yes             |
| Dedicated Account Manager to support ongoing needs                                                                                                                         | No        | Yes       | Yes             |
| Check-ins with the Statsig team experts to align on goals and progress                                                                                                     | No        | As needed | Quarterly       |
| Data science consultations for advisory and experiment reviews                                                                                                             | No        | No        | Up to 4         |
| Early access invitation to events hosted by Statsig and partners                                                                                                           | No        | No        | Yes             |

<sup id="note-1">\[1] Standard or Premium support is only available for [Enterprise plans](https://www.statsig.com/pricing)</sup>

<br />

<sup id="note-2">\[2] Statsig standard business hours of 8am-5pm PT</sup>

## Learning resources

* **Statsig University**: A comprehensive collection of onboarding and training content, including a video [Resource Library](https://learn.statsig.com/pages/resource-library) and a schedule of user training [Webinars](https://learn.statsig.com/pages/upcoming-webinars).
* **Statsig Status Page**: Monitor Statsig's operational status and configure [Slack alerts](https://docs.statsig.com/integrations/slack) to be notified of updates.
* **Community**: Join our [Slack Community](https://statsig.com/slack) to connect with other users and get help from the Statsig team.
* **Blog**: Stay updated with the latest developments in product experimentation and feature management on our [Blog](https://statsig.com/blog).
* **Use Cases**: Discover [Customer Stories](https://statsig.com/customers) to learn why customers love Statsig and how they use it to power their product development.